Insight Backer Shipping Info

We’ve shipped over 1500 units from our factory in China via FedEx, and will continue to fulfill the remaining orders in the coming weeks. If you reside in a country where FedEx does not deliver, or must use a PO Box address, we will take care of these special cases to ensure successful delivery of each reward shipment. Please reach out to our support team with any special requests.

Duties and Taxes in each country is vastly different and often vary from case to case.  EMOTIV has not collected any duties and taxes as part of the Kickstarter campaign and it is the responsibility of the Backer to comply with the requirements in your state and country.  Please note that fees may be accessed by your Customs Office at time of delivery.

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    I would like to know WHERE is my package that I bought! Order #359530 was placed on February 13, 2019.

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