What's the Return Policy?

No refunds for Software Licenses or Apps
EMOTIV  does not permit the return of or offer refunds for Software Licenses or Apps, which are sold as an electronic download. 
Change of mind returns & refunds
The EPOC and Insight headsets may be returned for a refund or exchange, within 30 days from date of shipping, less restocking fees of 25%. 
Shipping and Handling fees of the headset is at the expense and responsibility of the purchaser and will not be refunded. 
EMOTIV must be contacted prior to shipping of returned headset via email at, to obtain a Return Material Authorization (RMA) number, shipping address and instructions from EMOTIV. 
Product arrived dead on arrival
The EPOC and Insight headsets may be returned for an exchange, within 30 days from date of shipping, if the product is received Dead on Arrival.
An EMOTIV product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please email within 30 calendar days of the shipping date. 
Emotiv Technical Support will determine whether the product is DOA and offer you the following options: 
Replacement: Emotiv, at its expense, will ship another of the same product. Emotiv will arrange for replacement and the DOA product's return. 
Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product. 
If Emotiv determines that you have misrepresented a returned product's condition and that the product is not DOA, Emotiv may, at its sole discretion, impose a US$300 handling fee. 
For more information
Learn more about the Refund Policy here:


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